Returns & Refund Policy
At Botticelli Foods, we take pride in the quality of our authentic Italian products; however, due to the perishable nature of our food items, we can only accept returns for products that arrive damaged, defective, or incorrect. If you are unsatisfied with your order, please contact our support team within 14 days of delivery to initiate a resolution.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your items.
Provide Documentation
Attach clear photos of the damaged product and the shipping packaging to help our quality control team verify the claim.
Review Process
Our team will evaluate your request within 2-3 business days and provide instructions on whether a return shipment is required.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing